The Office Process Recording Sheet is a practical, observation-based tool designed to capture how administrative and knowledge-work processes actually operate—not how they’re supposed to work.Unlike high-level flowcharts or SOPs, this form focuses on real task execution: documenting each step, identifying delays, rework, handoffs, decision points, and interruptions as they occur. It’s especially valuable for uncovering hidden waste in office environments where problems are often masked by email, systems, and informal workarounds.This form is ideal for:<ul><li>Mapping transactional and administrative processes</li><li>Establishing a baseline before improvement</li><li>Supporting Lean office, service, and indirect-area initiatives</li><li>Creating fact-based input for Kaizen, A3s, and future-state design</li></ul>Key benefits include:<ul><li>Clear visibility into actual work content and sequence</li><li>Identification of waiting, batching, rework, and unnecessary approvals</li><li>Better understanding of handoffs between people, roles, or systems</li><li>Strong foundation for cycle time reduction and workload balancing</li></ul>The Office Process Recording Sheet helps teams move beyond assumptions and opinions by grounding improvement efforts in direct observation and documented facts—a critical step for effective continuous improvement in office and service environments.

Office Process Recording Sheet

Capture real office process steps, delays, and handoffs to expose hidden waste and build a solid baseline for Lean office improvement.

Office Process Recording Sheet

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