Learning Topic

Target Audience

Course Type

CIDS Phase

Certification

Problem Solving

Frontline Employee

Knowledge Development

Phase 3

Certificate of Achievement

We solve problems every day. Gut-feel problem solving is second nature to us. This course attempts to put some structure to your problem solving skills and give you the tools to solve problems at work in a practical way. 

Overview

Learning Objectives

Welcome

Before you learn how to solve problems, it is important to agree on the definition of 'problem'. 

The Definition of "Problem"

Types of Problems

How Problems Start (PLACEHOLDER)

Types of Problems (PLACEHOLDER)

What is a Problem?

Problem-solving is simply the process of closing the gap between what should be and what is.

The Definition of "Problem Solving"

The Origin of Problem Solving

The History of Problem Solving Methods

Problem Solving and Processes

What is Problem Solving?

Inexperienced problem solvers think problem-solving is an art or is done by 'gut feel'. Experienced problem solvers know that if you use a process to solve problems, you'll get better results, and you'll get better faster.

Gut-Feel Problem Solving

The Psychology of Problem Solving

Why You Should Use a Problem Solving Process

The Steps to Problem Solving

The Problem-Solving Process

If you think of problem-solving as a skill like carpentry, it makes sense that you will be more effective with a wide range of both specialized and versatile tools to fit any need.

Building a Problem Solving Toolkit

Common Problem Solving Tools (Reference) (PLACEHOLDER)

Problem-Solving Tools

Close out your training and get your certificate of achievement.

The Next Step in Your Learning

Wrapping Up

<h3 id="32d41170-5859-4bf1-b08b-dc038a7f0809" data-toc-id="32d41170-5859-4bf1-b08b-dc038a7f0809" style="font-size: 20px; font-weight: 600; line-height: 1.2;">Availability</h3><ul><li>Individual Purchase</li><li><a target="" rel="noopener noreferrer" href="https://training.velaction.com/en/core-toolkit">Core Toolkit</a></li><li><a target="" rel="noopener noreferrer" href="https://training.velaction.com/en/leader-toolkit">Leader Toolkit</a></li><li><a target="" rel="noopener noreferrer" href="https://training.velaction.com/en/leader-toolkit-plus">Leader Toolkit PLUS</a></li></ul><h3 id="ecb6c25f-e0e3-444d-a52d-f505dfe0a138" data-toc-id="ecb6c25f-e0e3-444d-a52d-f505dfe0a138" style="font-size: 20px; font-weight: 600; line-height: 1.2;">Description</h3><span style="color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Problem-solving is a mixture of art and science. The better your science—structure, processes, and tools—the more you can unleash your creativity—the art.<span style="color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">To get the best results, you need a strong understanding of what problems are, what problem-solving is, problem-solving methods, and the variety of tools available to you. And that all needs to be done within the frame of strong project and team management.<h3 id="d7d4e1b9-7cad-4fc4-8eab-741e97753132" data-toc-id="d7d4e1b9-7cad-4fc4-8eab-741e97753132" style="font-size: 20px; font-weight: 600; line-height: 1.2;">Key Points</h3><ul><li><span style="color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Problem-solving is at the heart of every non-production process</li><li><span style="color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Most CI tools are pre-packaged solutions to common problems. Knowing problem-solving helps people understand how to adjust tool use</li><li><span style="color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">A common language in problem-solving makes people more effective</li><li><span style="color: rgb(33, 33, 33); -webkit-tap-highlight-color: transparent; box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Problem-solving is a proces<span style="color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">s</li><li><span style="color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You can improve your problem-solving abilities</li></ul><h3 id="4824aa18-6c49-4d0e-a5bd-892d6be9da3f" data-toc-id="4824aa18-6c49-4d0e-a5bd-892d6be9da3f" style="font-size: 20px; font-weight: 600; line-height: 1.2;">Expected Transformation</h3><span style="color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">After completing this&nbsp;Introduction to Practical Problem Solving<span style="color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&nbsp;course, you'll shift from approaching workplace issues reactively to thinking like a structured problem solver. You’ll leave with a clear understanding of how to break down problems, identify root causes, and select practical solutions using proven tools and methods. Even in the limited time it takes to complete this course,&nbsp;you’ll gain the confidence to tackle challenges more systematically and contribute more effectively to improvement efforts in your team or department.<h3 id="e053396e-6707-4fa1-b032-921cd37a1db5" data-toc-id="e053396e-6707-4fa1-b032-921cd37a1db5" style="font-size: 20px; font-weight: 600; line-height: 1.2;">About Problem-Solving and CIDS</h3><span style="color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">CIDS, or the Continuous Improvement Development System, is a structured approach to building a robust business management system that is powered by a strong continuous improvement culture.<span style="color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Problem-solving is a core part of nearly everything you do in continuous improvement, so it should come as no surprise that it is part of the earliest phase that affects the entire company — Phase 3: Starting the Journey. Earlier phases are geared towards getting leaders on board.<span style="color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">With a solid understanding of problem-solving, leaders and frontline employees alike will gain a better grasp of how tools work and why they are effective, which, in turn, helps them adjust those tools to meet non-standard needs.<span style="color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Great problem solvers are central to continuous improvement. Having a team of great problem solvers in your company is like adding a turbocharger, high-octane fuel, and a rocket engine to your car.

(IN DEVELOPMENT) This is our Problem Solving 101 course. It is intended to help you gain a basic understanding of what problem-solving is and why a structured methodology is so important. AVAILABLE IN ALL PREMIUM MEMBERSHIPS

Introduction to Practical Problem Solving (IN DEV)

Jeffrey Hajek

Level

Duration

What you will learn

Agree on the definition of problem and problem solving

Understand why it is important to have a process for solving problems

Learn about the benefits and costs of using a problem-solving method.

Get an overview of the types of problem solving tools that are available.

Get an understanding of the different problem solving methodologies that are in common use.

Understand the difference between step by step process and a process framework. The latter is used when the process has a creative focus to it.

Course content

Course Description

FAQ

10-Day Satisfaction Guarantee

This Course Includes